Hotel Bluebells Reviews

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• Ratings & Reviews

75.4%

Overall Rating

Based on 97 customer reviews. 78 out of 97 customers would recommend.

Reviews

46%

Customer review
With friends / other travellers

Posted on 31/08/2010

Liked: location

Stayed on 16/08/2010

91%

Albrecht Schönbucher
As a family with children

Posted on 23/08/2010

Stayed on 17/08/2010 Recommends

66%

Luciano Oliveira
With my spouse / partner

Posted on 16/07/2010

Stayed on 03/07/2010 Recommends

74%

Brent Stirling
With my spouse / partner

Posted on 03/07/2010

Liked: Good value for money, rooms quite large and a quite nights sleep. Breakfast is good too.

Disliked: staff up and down with mood, but this did not really bother me. No lifts so must carry luggage up all the stairs.

Stayed on 13/06/2010 Recommends

40%

Customer review

Posted on 22/06/2010

Liked: A tiny bath in our room (B5) which was great at the end of the day

Stayed on 20/06/2010

46%

kim wood

Posted on 20/06/2010

Liked: We did not have a good experience at this hotel. The location was lovely and the twin room was also as expected and of a good quality. However, the double room was underground and the noise from the london underground was very loud and made the room shook. it was also very stuffy and smelt. When we complained the staff explained that the hotel was full and that they could move our room to higher room - which were still noisy but no where near as bad! when we came to go to bed we were unable to lock the door. The member of staff on that night tried to help but was unsuccessful and told us to just shut the door! I explained that I was not paying for a room I could not lock but the hotel was full and we had to sleep with a cupboard against the door. in the morning we asked for a new room due to the above complaints which they were helpful with and said we would have a much better room upstairs.When we came back late that afternoon the room we had been allocated was on the ground floor, not upstairs, and was far noisier, making the room shake every time a train past! not only that but they had placed us in a room next to the kitchen and breakfast room, therefore not only were we woken by trains at 5am but also guests having breakfast. the television in the room did not work and when the staff came to help he apologised for the tv and I talked to him about the noise being worse in this room and he ignored the comment, apologised about the tv and walked out. The next morning I also discovered that all the keys were universal - the key my brother and mother had for the twin room worked for our room and the door which was in our room and entered into the kitchen. Therefore, all the room are completely unsecure!On leaving I did complain and washed over all of my complaints and told me they could not give me a discount due to the comission they have to pay you and told me other people had not complained - both these issues did not concern me as they had nothing to do with my experience. the manager did not listen to my complaint and I had to challenge him in order to get any discount! He explained he was only authorised to give me a 10% discount - which was not good enough considering the issues we had experiences - and I was to contact you for further discount??

Stayed on 17/06/2010

77%

Customer review

Posted on 27/05/2010

Stayed on 19/05/2010 Recommends

71%

Customer review

Posted on 18/05/2010

Stayed on 12/05/2010 Recommends

86%

Alba Renna

Posted on 22/04/2010

Stayed on 03/03/2010 Recommends

49%

Fernanda Gueiros da Silva

Posted on 28/03/2010

Liked: I was with my friends and their room was perfect. Ja my no. I was staying in room B5 in the basement of the hotel, apparently perfect. But the room was dirty. Sheets had marks of use on the floor and the room had toilet paper. The soap in the bathroom was being used ... Not to mention that closing the bedroom door was impossible. I couldnt. I had to walk with passport and all my money because I did not have any security to leave the hotel room because the door.

Stayed on 23/03/2010 Recommends