Palmers Lodge-Swiss Cottage Reviews

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90.9%

Overall Rating

Based on 877 customer reviews. 834 out of 877 customers would recommend.

Reviews

91%

Customer review
As a family with children

Posted on 16/05/2013

Stayed on 09/05/2013 Recommends

100%

Else Malmgren
As a family with children

Posted on 15/05/2013

Stayed on 01/05/2013 Recommends

91%

Customer review
With my spouse / partner

Posted on 14/05/2013

Liked: Good location. Good facilities.

Disliked: Nothing.

Stayed on 09/05/2013 Recommends

86%

Customer review
With friends / other travellers

Posted on 11/05/2013

Liked: Nice building, good atmosphere. cleaningladies are working really hard to keep the place clean ( toilets and showers are cleaned several times a day / I was really satisfied with the hygiene!) Subways less then 5 min walk. Curtain on your bunk for privacy . I was happy to find a calm public in the hostel, its not a party-hotel/ I hope it stays this way! 3nights-stay without problems.

Disliked: I had to take a semi- cold shower ones: but it was rush-houre, it think the boiler couldn't follow. But it happened only ones!

Stayed on 09/05/2013 Recommends

83%

Customer review
Alone

Posted on 10/05/2013

Liked: clean, good facilities

Disliked: they close the bathrooms for cleaning at 10am everyday, it's kind of annoying when you are still trying to get ready

Stayed on 01/05/2013 Recommends

100%

Melissa Lobato Defensor
With friends / other travellers

Posted on 09/05/2013

Liked: It's a good place, good bed, good shower and offer a good dinner with a good price

Disliked: th breakfast is weak

Stayed on 28/04/2013 Recommends

80%

Naomi Johnson
With friends / other travellers

Posted on 07/05/2013

Liked: Showers/Bathrooms kept very very clean. Staff made beds (if you don't have your stuff all over your bed). Safety was very important and monitored, I never felt unsafe. I liked the people staying in the room with us. Room was pretty spacious. STayed on third floor. Wifi was pretty spotty up there, though. Continental breakfast was good, loved the croissants. The building is gorgeous. In a great area and close to the tube. Easy to get around.

Disliked: First night I checked in, my assigned bed was occupied by someone else. So I just chose a bed closer to the person I was travelling with. Next day, there was a note on my bed, asking me to speak with reception, which I did immediately. Spoke with the gentleman at the desk and I was informed that I wasn't in my assigned bed. I was aware and said that someone was in my assigned bed so I took what I could find. He said that was okay, that he would reflect this change in the computer and I shouldn't face any other issues. That very night, some girl checked in at 3 am and apparently was assigned the bed I was sleeping in. The guy working reception woke me up by shining a flashlight in my face, asking to see my card. They give a card at check in with room/bed assignments written on it. Anyway, he talked to me like I was an idiot, asking me if I realized what bed I was in. I explained the mix up from earlier in the day, he didn't seem to know that was going on. The next morning, I was AGAIN bothered by the housekeeper making beds because according to her knowledge, I wasn't supposed to be in that bed. She had to call down and be informed by reception what was going on. Staff should really pass on unusual occurences to the oncoming shifts. It was a huge hassle. Mainly, I was really annoyed at being woken up in the middle of the night like that and bothered about it by staff more than once. Kitchen staff was INCREDIBLY unfriendly and unhelpful. No clear instructions on how to deal with the restaurant. We sat at the table while the waiter/cook/? walked by us numerous times ignoring us. We seemed clearly confused as to the set up but not one person offered a greeting or what the place was about. When we finally got his attention, he explained that you order in the bar and bring him a ticket, it'd be nice to have a sign stating this, would've saved us the confusion! What we ordered was pretty gross, but I guess you get what you pay for. Staff was all in all quite unfriendly. Only the housekeepers had personality and warmth. Everyone else came off as bored and unwelcoming. I try not to complain and if I'm usually left to my own devices, I don't mind a place. If I have questions, I expect to be treated with some respect and have a positive attitude from staff, it just didn't feel that way here. :( You're made to feel like you're inconveniencing them. They couldn't even be bothered to smile. It made me dread dealing with them. I loved London, and definitely intend to return in the near future but probably will opt for a different place to stay.

Stayed on 22/04/2013 Recommends

77%

Naomi Johnson
With friends / other travellers

Posted on 07/05/2013

Liked: Safety. Didn't let people in who didn't need to be there. I liked that. Had staff that came in the room and tidied. Showers/bathrooms were kept very clean.

Disliked: Room I stayed in was cramped. Very small strip of floor. Messy people in the room, left their stuff all over the room. Loud, came in at all hours and didn't talk quietly. Very rude but that's what happens when you share rooms with people you don't know, remember to bring ear plugs/headphones to block out nuisances. Last night I was staying, a huge group of children were out in the hallway at 1 AM screaming and yelling. No attempt was made to quiet them. Staff was pretty unfriendly towards me.

Stayed on 27/04/2013

94%

Customer review
With friends / other travellers

Posted on 07/05/2013

Stayed on 04/05/2013 Recommends

100%

DIEGO ALEJANDRO LOPEZ ARANGO
With friends / other travellers

Posted on 05/05/2013

Liked: clean, near undergound, breakfast included

Disliked: nothing

Stayed on 26/04/2013 Recommends