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Help for AnyTrip Customers

Answers

What is a private room?

A private room is a room that is not shared with other people from the hostel - in other words, you book and pay for all the beds in the room. If you are traveling alone, for example, but want to book a double room, you must pay for two people in order to book the whole room. (That's why the option to book for one person in a double room, for example, isn't available in the select box.)

How do I book a private room?
To book, select the number of people you want to book for from the box next to your chosen room (remembering that you must book all the beds in a room!). Check that your arrival date and the number of nights are correct, and then click on the 'Book Rooms' button. This will take you to our secure payment page to complete your booking.

The prices given are per person not per room.
In some cases (public holidays, festivals, major events etc.), the prices of rooms may be higher for certain days. They will be shown on the 'Checkout' page before you confirm the booking.

Do private rooms have their own bathrooms?
As a general rule, bathroom facilities are shared unless it says otherwise. A room with its own exclusive bathroom (as opposed to a bathroom shared with other rooms) will have 'ensuite' written next to it, e.g. 'Private Double (ensuite)' or '6 Bed Dorm (ensuite)'.
Please note: 'Private room' is different to 'Private bathroom'.

Ensuite - Is a room with its own bathroom
Single - Is a private room with one (single) bed for one person
Double - Is a private room with one (large) bed for two people
Twin - Is a private room with two single beds for two people

What is a shared/dormitory room?

A dormitory room, or 'dorm' room, is a bedroom which you share with other people from the property. The number of beds in a room is shown in its name, e.g. 'Dorm (6 bed)', and you can book as many as you need. Some properties have male only dorms and female only dorms. If this isn't stated in the property information, assume that your dorm will be a mixed dorm (with both males and females). If there is a bathroom that is only for the use of your room, you will see 'ensuite' or 'with bathroom'. Otherwise the bathroom will be shared with guests from other rooms.

How do I book a dormitory room?
A dormitory room is booked by the number of beds, not the number of rooms. The property lists all rooms with available beds for the dates you selected. To book, select 'number of people' from the box next to your chosen room. Check that your arrival date and the number of nights you've selected are correct. Click on the 'Book Rooms' button; this will take you to our secure payment page to finish your booking.

The prices given are per person not per room.
In some cases (public holidays, festivals, major events etc.) prices of rooms and beds may be higher for certain days. They will be shown on the 'Checkout' page before you confirm the booking.

What facilities does the property include in the price of a bed?

There is a list at the bottom of each property's overview page which lists services that are offered and whether or not the property will charge guests for them. These can include breakfast, bed linen and towels, airport pick-up and luggage room storage.

What is the card security code (CVV number)?

The Card Security Code (CVV) is the last three digits of the longer number printed on your debit/credit card. Most cards have the number printed at the top of the signature strip on the reverse side of the card.

This number is not imprinted on the card and hence not printed on receipts - which is what makes it difficult for anyone other than the cardholder to know it. Some card issuers refer to this number as the 'Card Security Code' others as the 'Personal Security Code' and others as 'Card Verification Value'.

How do I make a booking?

When you have picked a destination, you'll be presented with a list of available accommodation for your chosen dates. You can look at each property in detail from here, and view the location of all the hostels on a map of the destination.

Each property overview page will include images, guest ratings and reviews and details of the facilities it provides. You can view the types of room available for your chosen dates on the right hand side of the page. To view the prices in a different currency, select one of the five major currencies available from the drop-down list.

Once you have decided where you would like to stay, select the number of people you wish to book for in your chosen type(s) of room. Next, check that the dates and the number of nights selected are correct. Then click on the 'Book Now' button.

This will take you to the last step of your booking - the secure 'Checkout' page where you need to enter your payment details to confirm the reservation. Once this form has been filled out, you will receive an email from the AnyTrip.com team with full details of the booking, as well as contact information and directions for the property.

Can I see the price in a different currency?

Yes, you can! At the top of each property overview page, there is an option just below the 'Book this Property' title to view the price of all available beds in a drop-down list of five major currencies. You can see the prices in either Australian Dollars, British Pounds, Canadian Dollars, Euros or US Dollars. If you'd like to see the price displayed in one of these currencies, simply click on the one you'd prefer from the list and it will appear on the page.

When you come to the 'Checkout' page after booking, please note that the accommodation price will appear both in the property's local currency and whichever currency you have selected on the property overview page.

What do the ratings mean?

The rating - which is given as a percentage (%) - and reviews are feedback from guests who previously stayed at the property.

Ratings are available for all accommodation where six or more guests have provided feedback. The overall percentage reflects an average rating across the last 25 feedback forms and over eight different categories. Obviously, the higher the score, the better!

You can see the ratings on both the search result listing pages and on the property overview pages in more detail.

The categories are:

Atmosphere: did the property have a good travel vibe?
Location: is the property well situated for exploring the destination and the sights? And is it convenient for the airport, bus or train station>?
Staff: are the members of staff helpful and friendly?
Cleanliness: how clean and tidy is the property?
Facilities: are there a good range of facilities and services available at the property for guests?
Safety: are valuables safe in the property? Is it located in a safe area of the destination?
Fun: is there entertainment available at the property, or just a fun, sociable atmosphere amongst the guests?
Value: does the property represent value for money considering its price, facilities and other things that AnyTrip.com' customers find important?

Why do you need to know my arrival time?

On your 'Checkout' page, you will see that we ask for an estimated arrival time. This helps the property know what time they can expect you, so that they can have everything ready.

If you're not sure when you will arrive, you can leave it blank for now, but it would be useful to contact the property as soon as you do know. The contact information will be included in the booking confirmation email that you receive from AnyTrip.com.

If you're arriving very late or very early, please remember to look whether the property you have chosen will have a member of staff on reception at this time and allow you to check-in.

Can I pay with a debit card?

Yes, you can pay for your booking on AnyTrip.com with a UK debit card i.e. a Visa Electron or Switch Maestro. Alternatively, you can pay with a VISA or Mastercard from anywhere else in the world.

What exactly does 'No Booking Fees' mean?

At AnyTrip.com, 'No Booking Fees' isn't just a slogan - it's the foundations of the entire company! We're proud to be the only major budget accommodation booking site that doesn't charge a booking fee.

So with us, the price you see is the price you would have paid if you had booked directly with the accommodation, which means booking with us is almost always the cheapest option!

What is a 'Minimum Length of Stay'?

Some of our properties insist upon a minimum number of nights that you must book for if you wish to stay there. In many cases, this would be over a weekend in busy destinations, or during a popular festival or event.

This means that you may not always be able to stay for just one night at the property of your choice. You should either increase the number of nights you book to match the minimum number they insist upon, or choose another property in the same destination that doesn't insist upon a minimum stay.

Website Terms of Use

CONDITIONS OF WEBSITE USE

Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website.
In these Conditions, "you" and "your" means any and all persons using this website "We", "us" and "our" means AnyTrip.com Limited.
Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website and the use of it by those using your login information.
This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors.
We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales except where otherwise stated in our Booking Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
You must not link (including deep linking) to our website without our prior written agreement.
We accept responsibility for any holiday or travel arrangements booked with us in accordance with our then current, applicable Booking Conditions from the time a binding legal contract between us comes into existence. We cannot, however, accept any other liability whatsoever.
Except as set out in clause 9 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.
All exclusions of liability apply only to the extent permitted by law and where consistent with clause 9 of these Conditions.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this website and/or any services offered by us or on our behalf.
The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the holiday and travel arrangements featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the chosen accommodation (including the price) at the time of booking.
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.
We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

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